All returns must be made through our website and sent with a courier of your choice. Returns must be returned to our returns team within 30 days of receiving delivery of your goods.
To be eligible for a return, items must be returned in their original state with all tags in place. Garments that are returned with signs of wear, tags missing, or returned outside of our 30 days return window will not be accepted. You’ll also need the receipt or proof of purchase.
If your return is accepted, we will notify you, as well as provide instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
Eligible returned items can be refunded via the original payment method or via store credit.
For your security, we would recommend requesting and keeping hold of all proof of postage receipts, until the return has been fully processed.
We cannot accept returns on sale items or gift cards.
To start a return, you can contact us at info@sofairthelabel.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we will notify you, as well as provide instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
